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Setting Up Membership Billing and Collections

Best practices for configuring package sales, collections, refunds, and coupon usage in GymOS.

Admins and finance managers

GymOS is structured to keep billing activity visible from the initial sale through collection tracking and reporting.

Before you go live

  • Finalize the package names, durations, and standard pricing.
  • Decide which staff roles can create a sale and which roles can edit billing records.
  • Review how discounts and coupon logic should be handled operationally.
  1. Create package types.
  2. Review staff permissions for payment actions.
  3. Configure coupon usage rules if your gym uses promotions.
  4. Test a member sale and a collection flow end to end.
  5. Verify reporting outputs before live usage.

Operational note

Avoid giving every staff member broad billing access. Cleaner permissions reduce mistakes and make reporting easier to trust later.

After launch

Check collections daily during the first week. Early review helps identify process gaps before they turn into month-end reconciliation issues.